10DLC Privacy Policy

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At 1481 SR28, LLC dba The Terminal Warehouses, we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our management teams, staff, and clients.

This content was last updated: May 12, 2025

Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages. 

User-Provided Information: Any additional information you provide helps us improve our services and provide better support. 

When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:

- Phone number

- Name

- Email address

b. Lease-Related Information:

- Lease number and tenant ID (if applicable)

- Relevant details necessary for effective communication regarding your lease

c. Message Data:

- The content of SMS messages sent and received

- Delivery status of SMS messages

- Interaction data related to SMS messages

 We use your data to: 

- Deliver text messages and updates related to our services. 

- Improve our services and user experience. 

- Respond to your inquiries and provide customer support. 

- Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content. 

We use the collected information strictly for lease management and communication purposes, specifically for:

a. Communication:

- Providing lease updates and essential information via SMS

- Responding to tenant inquiries and delivering necessary support

b. Service Improvement:

- Understanding and analyzing the use of our SMS services

- Improving communication methods to better serve tenants

c. Legal Compliance:

- Complying with applicable laws and regulations

- Responding to lawful requests and legal processes

 Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary. 

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We will not share, sell, or disclose your information to third parties except:

a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

You have the right to:

a. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at nick@terminalusa.com.

b. Access and Correction: You can request access to or correction of your personal information by contacting us at nick@terminalusa.com

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information. 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

1481 SR28, LLC dba The Terminal Warehouses
11148 Woodward Lane

Sharonville, OH 45241
nick@terminalusa.com
513.515.5370